International Customer Service Representative (French, German, English)

Jul 1, 2011


Shannon, Ireland


We bridge the gap between where you are and where you want to go! YOUR FUTURE IN SAFE HANDS!

A major international outsourcing company is now looking for a Customer Service Representative fluent in French and German to provide their clients with unsurpassed service and value.

The Role

  • Provide telephone and email and Customer Service Support to customers within the Technology sector
  • Communicate with customers
  • Research & respond to customer contacts in a timely and accurate manner in line with company service levels
  • Maintain & update customer and internal information
  • Work to team and individual goals for response times, resolution of problems and call volumes
  • Aim to be the best, always aiming for the highest standard of Customer Service

    Take ownership of complaints and interact with other departments to solve issues
    Reporting to your Team Manager you will strive to meet objectives


  • Completely customer focused with excellent interpersonal skills
  • Good telephone manner
  • Adaptable and flexible approach
  • Ability to work on own initiative & Multitask
  • Mature outlook and ability to resolve problems effectively
  • Team Player with ability to learn fast
  • Passion for providing the highest levels of service
  • Good computer skills including Outlook, Word, Excel and databases
  • Strong communication skills both verbal & written
  • Ability to work under pressure to very high standards
  • Fluency in English C1, French C1 and German C1 required, both written and spoken


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